Jessica Beeman paid $779 for her 50-inch TV, a purchase she was pleased with, until one day “it just stopped” working. And then she wasn’t.
“We didn’t do anything to it,” she says. “It won’t turn on. The red power button light blinks over and over.”
At the time, I had no idea how rare her complaint was — and how fleeting. I asked her to send me the documentation on the busted household appliance. But within hours, Beeman reported back.
“They fixed it,” she told me. “All for free.”